FAQs

Room amenities: Television (Direct TV), telephone,refrigerator, hair dryer.
bath amenities: Set towels, shampoo,  conditioner

Yes, all our rooms are non-smoking rooms. Restaurant and conference room.

Yes,  without charge.

Yes.

Drop-off              7:00 AM - 12:00 PM → Delivery 6:00
Drop-off              12:00PM- 5:00PM → Delivery 10:00AM next morning.
                              
For more details regarding specific items and prices, please refer to the laundry slip placed in the room.

 Late check-out is possible based on availability. Please let us know your request in advance.

You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.according your flight.

Pre-school children under 10 years old can stay free when sharing a bed with parent(s) so there is no need to count them as adults, however, charges apply for additional beds.
Children over 11 years will be charged as adults which must be reserved when booking.

We begin taking reservations one year prior to the stay by e-mail.

Upon your request, we can arrange a cake, bunch of flowers and a bottle of champagne (fee applies).
  Please contact us for more details on prices and other items.

Some plans and bookings made through specific channels are unchangeable. Please contact us for details.
 
Please tell me the cancellation policy.               

•  Penalties
•  From 01 to 09 rooms
• Present written notice cancelling your reservation which will be handled as follows:
• No penalty: 07 days notice prior to arrival date
• With a penalty of 20% of the total of the first night: Notice within 6 days before the arrival of passengers.
• With penalty of 50% of the total of the first night: Notice within 48 hours before the arrival of passengers.
• NO SHOW: If the cancellation is made the same day of arrival, will be considered NO SHOW and will be charged for the night or total nights reserved.
• Please note that there are some plans for which cancellation charge applies from the time the reservation is made. Please check at the point of making a reservation.

Complimentary WiFi access is available at the lobby area, restaurants, conference rooms.

We accept the following credit cards;
VISA, Master, Diners Club, American Express, DC, Nicos, Citix Card, Rakuten, OMC, JAL, Union Pay. Please note that payment must be in a lump sum.

We can issue receipts for the goods sold in the hotel and room packages with on-site payment. We are not able to issue receipts when payment is given to a travel agency. Please ask your travel agency in that case.

Yes, shuttle bus between Apto /Htl/Apt with charge